提供出色的物流服务成为攫取商机的关键
关键词： 物流
得出从根本上改善物流服务质量的措施是建立客户文化系统的观点
客户服务
归纳出客户对物流服务的期望
） Abstract： The current logistics industry competition intensely, and provides excellent logistics services become the key to seize business opportunities
This paper cleared the client groups firstly, and then summed up the customer’s expectations on logistics services, after compared the gap between expectations and performance, the author believed that the causes of the gap are that deviated from the management key point and ignored the importance of the employees
Finally an effective measure to enhance the logistics services is establishing a customers cultural system
Keywords： logistics, customer service, customers cultural system 下载PDF阅读器 PDF全文下载： 初稿 （ 972 ） 作者简介： 通信联系人： 【收录情况】 中国科技论文在线： 李博彦
提高物流运作中客户服务的研究[EB/OL]
北京：中国科技论文在线
客户文化系统 Li Bo Yan * （ Tianjin University of Science&Technology
